Policy - Urn Jewelry, Thin Blue Line Jewelry, Keepsake Jewelry, Name Jewelry.....Gifts for Everyone! 


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 7 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

Always welcome! Don't ever hesitate to message me with your ideas. I'm more than happy to assist in making you a beautiful piece. The neat thing about hand stamping is it can be whatever you want it to be. If you see an item you like and want to add something to it, please message me first for pricing. ****PLEASE NOTE**** If you do not leave the personalized info that I need and you do not respond to the Etsy message or the email I send to the email address you registered with Etsy, I will send the part of the item I can without the personalized piece. You will then have to pay for shipping again if you want the personalized piece mailed to you.

Care instructions

My items are made of aluminum. It's a lightweight yet sturdy metal. It will not rust, tarnish or discolor but I do not suggest wearing it while bathing or swimming. You can shine your pieces with a simple polish cloth.
Copper and NuGold are used sometimes also. These items will oxidize and change colors.

Shipping Policies

Shipping Choices:
First Class, Priority and Make Mine First/Priority Mail

I am not responsible for packages after they leave my hands. If you need an item quickly, I suggest you purchase the "Make Mine First/Priority Mail" at checkout, which will move your item up in the order it was received and will also give you 2-3 day priority mail.
At any given time I can have 20+ orders waiting to be done.

International packages will be shipped International First Class Mail and buyer is responsible for any custom fees, taxing, etc. that their country charges. I DO NOT go to the post office every day. It is usually every other day.

Is hand stamping the same as engraving?

No, it's not. I hand stamp these items letter by letter. There is no machine. Each item is done by hand, by me. This is why no two pieces will ever alike.
Unless the listing states the item is ready to ship, every item will be made to order.

Will I get my order in time for the holiday?

I will try everything I can to get you your item. I post deadlines for Mother's Day, Father's Day and Christmas. They are very busy holidays in my shop. I stay on top of my production times. Please check those if you need an item quickly. I do offer a shipping upgrade at checkout...one is priority shipping which is 2-3 days in the US. The other is to move your item ahead of all other orders.

Do you accept returns?

I do not accept returns on any personalized items. If there is a mistake on my part, I am more than happy to fix it. I send EVERY customer a sneak peek picture of your item 24 hours before I ship. If you did not check the picture, this is not my fault. I am more than happy to fix items that are wrong but you will pay for shipping to me and from me.

Can I request an item faster than your production time?

You absolutely may request an item by a certain date. Please purchase at checkout, the shipping option of "Make Mine First!!Priority Mail". This will move you ahead of the other orders. If you need something overnight, be prepared to pay for that also. At any given time, I have 10-20 orders waiting to be made and I will not put someone ahead of my other orders for free.

Ready to ship items/Clearance items.....

Ready to ship and clearance items are sold as is. There will be NO REFUNDS on these items. Ready to ship items are items I have in my studio and ready to go. They could be a new idea I just made or something I was practicing. Clearance items are items that may have slight blunders or mistakes. Please make sure you check the pictures on these items as you are receiving THE ITEM in the pic.

Mailed Packages Returned To Me

If a package is mailed and then returned to me, I will send you a message on Etsy. The buyer is responsible for paying to have the item reshipped. I will not resend until I get payment and a good address. If it is returned due to non payment of fees due to International shipping, I will not resend. There is a $15 restocking fee. If it's a personalized item, you are responsible for paying the new shipping fee. NO RETURNS ON ANY ITEMS UNLESS I'VE MADE A MISTAKE. If I have made a mistake, I will remake the time and pay for the shipping again.

Urn Items

All of my urns are stainless steel. The sayings or circles with names are stamped on aluminum. They go together just fine! The urns are urn pendants, they are not made to hold all of the ashes. They are only made to hold a small amount. All urn jewelry comes with detailed instructions and a funnel to fill your urn.

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